Warranty Activation

Extended warranty on all of our products!

Modern Quartz Stone provides a 15-year warranty to residential owner-occupants of the installed quartz stone slab surfaces from the date of initial purchase by the original installer or owner, whichever occurs earlier.The warranty applies only to the original owner and the first installation.

The Modern Quartz Stone warranty is applicable against manufacturing defects in the slabs. If a defect arises within the warranty period, we shall repair or replace defective slabs. Nevertheless, the warranty does not cover damage arising from installation or fabrication faults. Adequate installation, employing approved accessories where necessary, is required for warranty validity. Any defects caused by defective installation or fabrication are not warranted. Scratches are not warrantable as well. You must use proper care and maintenance, e.g., by using chopping boards, so that the surface is not damaged.

Customers are also strongly requested to read and comply with maintenance recommendations for our stone. Modern Quartz Stone shall not be liable, and this warranty shall be invalid in circumstances of failure, defect, or damage due to misuse, abuse, neglect, or improper storage or handling.

The warranty does not include chemical abuse damage.

Watermarks and limescale deposits are not also included in the warranty.

Only the replacement of the slabs themselves is covered by the slab warranty. Nothing else is included, i.e., refabricating, removing existing old stone work surfaces, or the cost of electricians, plumbers, carpenters, or any other costs involved in fitting the new worktops using the replacement slabs.

How to Obtain Our 15-Year Warranty:

Modern Quartz Stone's 15-year warranty is extended to customers who have newly had a Modern Quartz Stone slab fitted to their home or premises by authorized fabricators and distributors, together with the fitter's receipt.

Provided you stick to our instructions, your warranty will be active for 15 years from the fitting date.

To set your warranty in action, please fill in the form below.

Note:

The warranty is invalid if the material is not paid for in full.

What this warranty does not cover?

Cracks

Modern Quartz Stone countertops are resistant and strong against normal use cracking but will crack with the application of outside forces or interactions, e.g., bumps, uneven cabinetry or floor, structural shift or settling, thermal shock by placing hot items such as skillets or crock pots directly on them, improper install, or any other condition inside the home causing the stone surface to shift.

For all cutouts within the work surface or island, like for hobs or sinks, the corners need to be cut at 45 degrees. Any slabs cut without an angle will invalidate the warranty.

Don't cut at a right angle straight out, as it can make the slab crack. Always pre-drill a hole before cutting.

Impact damage from heavy objects, or movement, displacement, or misalignment of the supporting structure under the worktop or flooring (e.g., kitchen units, floors, or foundations) is excluded from this warranty.

Warning: Never put crock pots, skillets, or other hot objects directly on your Modern Quartz Stone surfaces. Always use a trivet or cutting board to prevent thermal shock to the stone.

Cracks that occur on the surface upon installation.

Finishing cracks are not regarded as an indication of faulty material. The main reasons for cracking are improper handling of the material, direct exposure to heat on the surface, too much weight on the surface, or bumping after installation.

Hence, they do not warrant any overhang beyond 300mm.

Misuse or maltreatment

This warranty is not applicable to products that have been subjected to misuse, abnormal conditions, or abuse.

Abnormal use or conditions means, without limitation, damage caused by mishandling or misuse, extreme heat, scorching, exposure to extreme weather, ultraviolet light, chemical or physical abuse, acid etching, staining, lack of proper care and maintenance, or chipping, cracking, impact, or breakage caused by misuse by customers.

Products that are treated or coated with unauthorized chemicals or finishes.

Temporary stains

There is no warranty for temporary marks on Modern Quartz Stone products, such as metal marks, fingerprints, smudges, or other temporary marks from household utensils.

Watermarks and limescale deposits are not covered under the warranty.

Color variations

This guarantee does not include temporary marks on Modern Quartz Stone products such as but not limited to metal stains, fingerprints, smudges, or other marks caused by household tools.

Use outdoors

Our Quartz Outdoor Range can be cleaned using water and soap or a neutral cleaner.

Do not use abrasive chemicals or rough cleaning agents.

Clean with a soft cloth or microfiber cloth, and avoid using an abrasive sponge.

Also, we suggest the following advice to keep your Modern Quartz Outdoor products looking like new:

Keep the surface covered when not in use to protect it.

Never leave metal items on the surface since they can lead to rust stains.

Never put deep-fat fryers or turkey fryers on the surface.

Wipe off stains or residue as soon as possible before they dry onto the surface.

Acetone cannot be used on the Modern Quartz Outdoor Range.