Warranty Activation

Long warranty on all of our products!

Modern Quartz Stone offers a 15-year warranty to the residential owner-occupants of our installed quartz stone slab surfaces, starting from the date of purchase by the original owner or installer, whichever comes first. This warranty is valid only for the original purchaser and the first installation.

The Modern Quartz Stone warranty covers any manufacturing defects in the slabs. If a defect occurs during the warranty period, we will repair or replace the affected slabs. However, the warranty does not cover damage caused by installation or fabrication errors. Proper installation, using approved accessories where applicable, is essential for warranty coverage. Any defects resulting from improper installation or fabrication are not covered under the warranty. Additionally, scratches are not covered by the warranty. It is important to use appropriate care and maintenance, such as using chopping boards, to avoid damage to the surface.

Customers are strongly advised to review and follow the maintenance instructions for our stone. Modern Quartz Stone will not be held liable, and this warranty will not apply in cases of failure, defect, or damage caused by misuse, abuse, neglect, or improper handling or storage.

The warranty does not cover damage caused by chemical abuse.

Watermarks and limescale deposits are also not covered under the warranty.

The slab warranty covers only the replacement of the slabs themselves. It does not cover additional costs, such as refabricating, removing old stone work surfaces, or expenses for electricians, plumbers, carpenters, or any other costs associated with installing the new worktops using the replacement slabs.

How to Obtain Our 15-Year Warranty:

The Modern Quartz Stone 15-year warranty is available to customers who have recently had a Modern Quartz Stone slab installed in their home or premises by approved fabricators and distributors, along with the fitter's invoice.

As long as you adhere to our guidelines, your warranty will be valid for 15 years from the date of installation.

To activate your warranty, please complete the form below.

Note:

The warranty becomes void if the material has not been paid for in full.

What this warranty does not cover?

Cracks

Modern Quartz Stone slabs are durable and resistant to cracking under normal use. However, cracks may occur if subjected to external forces or interactions, such as impacts, uneven cabinets or flooring, structural settling or movement, thermal shock from hot items like crock pots or skillets placed directly on the surface, improper installation, or other conditions in the home that could cause the stone surfaces to shift.

For any cutouts in the work surface or island, such as for sinks or hobs, the corners must be cut at a 45-degree angle. Any slabs cut without this angle will void the warranty.

Avoid cutting at a right angle directly, as it may cause the slab to crack. Always drill a hole before making the cut.

Cracking and chipping caused by the impact of heavy objects, or by movement, displacement, or misalignment of the supporting structure beneath the worktop or flooring (such as kitchen units, floors, or foundations) are not covered under this warranty.

Caution: Avoid placing crock pots, skillets, or other hot items directly on your Modern Quartz Stone surfaces. Always use a trivet or cutting board to protect the stone from thermal shock.

Cracks that appear on the surface after installation.

Cracks in the finished product are not considered a sign of defective material. The primary causes of cracking include improper handling of the material, direct heat exposure to the surface, excessive weight placed on the surface, or impact after installation.

Therefore, any overhang exceeding 300mm is not covered by the warranty.

Improper use or mistreatment

This warranty does not cover products subjected to improper use, abnormal conditions, or any form of abuse.

Abnormal use or conditions’ refers to, but is not limited to, damage resulting from mishandling or misuse, excessive heat, scorching, exposure to harsh weather, ultraviolet light, physical or chemical abuse, acid etching, staining, improper care and maintenance, or damage caused by chipping, cracking, impact, or breaking due to customer misuse.

Products that have been treated or coated with unauthorized chemicals or finishes.

Temporary stains

This warranty does not cover temporary marks on Modern Quartz Stone products, including but not limited to metal stains, fingerprints, smudges, or other temporary marks caused by household utensils.

Watermarks and limescale deposits are not included under the warranty.

Color variations

This warranty does not cover temporary marks on Modern Quartz Stone products, including but not limited to metal stains, fingerprints, smudges, or other marks caused by household utensils.

Use in outdoor environments

Our Quartz Outdoor Range is easy to clean with water and soap or a neutral cleaner.

Refrain from using abrasive chemicals or harsh cleaning agents.

Clean with a soft cloth or microfiber cloth, and avoid using an abrasive sponge.

Additionally, we recommend the following tips to maintain the appearance of your Modern Quartz Outdoor products:

Protect the surface by covering it when not in use.

Avoid leaving metal objects on the surface, as they can cause rust stains.

Do not place deep fat fryers or turkey fryers on the surface.

Clean stains or residue promptly to prevent them from drying on the surface.

Acetone should not be used on the Modern Quartz Outdoor Range.